Terms and Conditions
At The BöX, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive refund policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you may be eligible for a refund. Here are the key details of our refund policy:
1. Eligibility: To be eligible for a refund, you must meet the following criteria:
- The product must be returned within 30 days of the purchase date.
- The product must be unused and in its original packaging.
- You must provide proof of purchase, such as an order confirmation or receipt.
2. Refund Process: If you meet the eligibility criteria, please follow these steps to initiate a refund:
- Contact our customer support team at info@itsinthebox.ca. or call us at 1-800-123-4567 to request a refund.
- Provide the necessary details, including your order number and reason for the refund.
- Our customer support team will guide you through the return process and provide you with a return authorization number.
- Package the product securely and include the return authorization number on the package.
- Ship the product back to us using a trackable shipping method.
3. Refund Options: Once we receive the returned product and verify its condition, we will process your refund. You will have the following options:
- Refund to the original payment method: If you paid for your order using a credit card, debit card, or PayPal, we will refund the amount to the same payment method.
- Store credit: If you prefer, we can issue a store credit for the refund amount, which can be used towards future purchases on our website.
4. Refund Timeframe: The time it takes for the refund to be processed and reflected in your account may vary depending on your payment method and financial institution. Generally, refunds are processed within 5-10 business days.
5. Non-Refundable Items: Please note that certain items are non-refundable, including:
- Products that have been used or damaged by the customer.
- Custom-made or personalized products.
- Clearance or sale items.
6. Contact Us: If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing BōX for your bath product needs. We appreciate your business and strive to provide you with the best possible shopping experience.
